We treasure the natural imperfections and slight variations in each product as a result of the handmade process. Due to the one-of-a-kind nature of our products, we do not offer returns. However, in the event you receive a damaged product please write to us immediately at firstname.lastname@example.org. Please include your order number and pictures of the products you wish to return.
If your product is eligible for return, you will receive detailed instructions for the return process. Any items returned must arrive in their original condition, tags and packaging included. Unfortunately, we are unable to accept returns of used items or items missing original tags or packaging.
Once your package reaches the warehouse, please allow 3 to 7 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. If your return has been accepted, you will be given the option of receiving a refund or a replacement product. Your refund will be issued less a flat rate Return Fee of $10.00 (domestic U.S.) or $20.00 (international) and you will receive a confirmation email.
A full refund, less a $10.00 flat rate (domestic) or $20.00 flat rate (international) charge, will be granted within 3-7 business days of receiving your return. Once your return has been accepted, we will immediately process the reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the payment method used:
Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.
If a return is accepted, the refund amount will be granted to the original payment method (credit card or PayPal).
We apologize, but for security purposes, we cannot authorize a refund to a different account or payment source.